Monthly Archives: February 2025

**Practice Management Series: Dedicated Reception Staff**

**Practice Management Series: Dedicated Reception Staff** Over the past year we’ve been trialling having dedicated rostered shifts for phone and email management and would like to share our experience. This article is directed at larger surgeries (>4 chairs). Overall, it was a success and something we will be implementing going forward. The reason we initially…

**Client Case Studies: The Successful Start-up**

**Client Case Studies: The Successful Start-up** Recently we had a past client approach us for a practice health check. The client first contacted us back in 2017 to assess a potential location for a dental start-up. We were bullish on the site and the client ended up doing the start-up. Fast forward to now. We…