WHO THIS PROGRAM IS FOR
Operational leaders in dental practices and small-to-medium healthcare organisations who are responsible for:
- team performance
- operational consistency
- profitability and execution
- leading change
This program is designed for experienced, time-poor managers who need practical frameworks, not motivational theory.
PROGRAM SNAPSHOT
Format: Weekly facilitated sessions, 1PM-3PM
Includes:
- Reading materials
- Video content
- MCQ quizzes
- Practical reflective exercises
- Facilitated discussion and application
Start Date: Friday 31st July 2026
End Date: Friday, 4th December 2026
Schedule: Weekly
Break: Friday 2nd October 2026
WHAT MAKES THIS PROGRAM DIFFERENT
- Focuses on execution, not inspiration
- Built around repeatable leadership behaviours & management practices
- Grounded in real operational environments
- Designed to reduce friction and increase reliability of results
Participants leave with:
- clearer expectations
- stronger follow-through habits
- better prioritisation
- firmer accountability
- more consistent leadership impact
PROGRAM MODULES (AT A GLANCE)
1. Communication, Influence & Difficult Conversations
Create clarity, alignment, and trust.
Learn to communicate so messages land, influence without authority, and address performance issues early and calmly.
2. Operational Discipline & Lean Thinking
Build reliable, predictable operations.
Learn how to reduce waste, improve workflows, and move from firefighting to system improvement using Lean principles.
3. Talent Development & Performance Feedback
Lift performance deliberately.
Hire with intent, set clear standards, deliver structured feedback, and address underperformance before it escalates.
4. Prioritisation, Focus & Energy Management
Protect what matters most.
Learn how to prioritise high-leverage work, delegate effectively, reduce overload, and stabilise leadership effectiveness.
5. Accountability & Execution Rhythm
Turn plans into outcomes.
Build ownership, follow-through, and execution rhythms that keep priorities visible and commitments clear.
6. Change Leadership & Culture Shaping
Lead through change with discipline.
Communicate change consistently, manage resistance, and shape culture through everyday leadership actions.
Reviews
“This isn’t a course on being a practice manager; it’s essentially a course on great leadership. The content is aimed at a higher level than just good communication: the concepts around operational efficiency and discipline are universal and haven’t been taught at other programs I’ve attended. The implementation plans make it simple to actually put ideas into practice. This course steps you through how to turn ideas into practical changes.”
Mark Maltby // Practice Owner // Kawana Dental // QLD
“It’s definitely made me think more structurally about process implementation and ensuring ownership is assigned properly. I’m hoping to discuss these skills in particular with more of my senior team, which will help clear up some bottlenecks”
Kapil Raniga // Multi-Practice Owner // Our Dental Group
“The course has been really beneficial in helping me think more strategically and communicate more effectively while managing the demands of running three clinics. The concepts and frameworks have already influenced how I approach situations day-to-day, and the material is engaging, practical, and easy to translate into real workplace application. Even when I couldn’t attend every live session, I was still able to take a great deal away from the content and apply it directly to my work.”
Sally Weaire // Multi-Site Practice Manager // Epsom Dental // VIC
“I implemented the SBI feedback framework with our practice managers straight away. It’s given them a more structured way to have constructive conversations with their staff. The program is very good for people stepping into a management role or principals coming to the business side of dentistry for the first time. Two hours a week is very manageable, and you will find it valuable.”
Michelle Culnane // Multi-Site Practice Manager // My Family Dental // QLD
“The course is well presented, well structured, concise while still covering a lot of ground and has a lot of practical, easy implementations.”
Shaye Williams // Operations Manager // Our Dental Group // QLD
ABOUT THE FACILITATOR
Steven Baxter
Senior Healthcare Executive | MBA | Registered Pharmacist
- 15+ years leading multi-site healthcare operations
- Part of the leadership team that supported the growth of Good Price Pharmacy Warehouse from 15 to 56 sites
- Former National Operations Manager overseeing 30+ locations
- Led large-scale system implementations with no downtime
- Delivered millions in value through improved operations, pricing, and workforce planning
Now General Manager at Value Dental Centres, focused on scaling with disciplined, values-led leadership.
THE OUTCOME
Not a new leadership identity —
a more disciplined leadership approach that reduces avoidable friction and increases the reliability of results.